Lecture 12: QED Q’s Part I; Staffing

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Handouts

• Syllabus (PDF)
• Case Study: Staffing (PDF-160KB)
• Lecture Notes on QED Queues
  1. Introduction (PDF-780KB)
  2. Erlang-B/C: Some Proofs, Facts and Analysis (PDF-930KB)
• Markovian Many-Server Queues: Excursions, Asymptotics (PDF-228KB)
• Lecture 12: Web Summary

Related Materials

Dimensioning Large Call Centers, Borst S., Mandelbaum A. and Reiman M., 2004. (Preprint PostScript-490KB), (Published PDF -240KB)

Staff Scheduling for Inbound Call Centers and Customers Contact Centers – Blue Pumpkin’s Solution. (PDF-960KB)

Time-varying Nurse Staffing. (PDF-377KB) (Link)

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