Lecture 7: Service Times

Handouts

Syllabus (PDF)
Service Times:1. Lecture (PDF-3.9MB)2. Full version, Winter 2006 (PDF-4.6MB)
Calculating the Offered Load (from an Exam, in Hebrew) (PDF-151KB)
Haifa Municipality Example (PDF-500KB)
Phase Type Distributions (PDF-200KB)
Lecture 7: Web Summary (PDF-3.9MB)

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Modelling healthcare systems with phase-type distributions. By Mark Fackrell, Health Care Manag Sci (2009) 12:11–26 (PDF-516KB)

“On pooling in queueing networks”, Mandelbaum, A. and Reiman, M., Management Science, 44, 971-981, 1996 (PDF-180KB)

A continuous time Markov model for the length of stay of elderly people in institutional long-term care. By Xie, Chaussalet, and Millard, 2003 (PDF-170KB)

Reading Packet for Service Times (Link)

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