Lecture 8: Customer Patience

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Handouts

• Syllabus (PDF)
• Abandonment
  1. Lecture (PDF-5.2MB)
  2. P{Abandon} vs. E[Wait] (PDF-120KB)
  3. The Anatomy of Waiting Time (PDF-758KB)
• Lecture 8: Web Summary (PDF-4.9MB)

Related Materials

Reading Packet for Customer Patience (Link)

Unrepresentative, Invalid and Misleading: Are Waiting Times for Elective Admission Wrongly Calculated? By Armstrong (PDF-1.67MB)

Epidemiology of breast cancer (PDF-180KB)

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