Lecture 9: MJP – Part I

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Handouts

• Syllabus (PDF)
• Short Demo of 4CallCenters (PDF-420KB)
• Markovian Service Station in Steady State + 4CallCenters
  1.Lecture (PDF-1.19MB)
  2.Full version, Winter 2006 (PDF-1.94MB)
• Design of Queues (PDF-236KB)
• Lecture 9: Web Summary

Related Materials

Reading Packet for MJP – Part I ; 4CallCenters (Link)

Markov Jump Processes (PDF-172KB)

Pooling Queues at the Supermarket, New-York Times, 23/6/2007 (PDF-128KB); 2 years later: pictures in Summer 2009 (PDF-163KB)

Queues: Design and Psychology (Link)

4CallCenters

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